For cross-border orders, we include a printed packing slip (without brand names, only model code and price) inside the package. If you need an electronic invoice for customs or personal records, please leave your email address when placing the order, or message us after placing it. We will send you a PDF receipt within 24 hours.

We offer a 7-day return/exchange policy (from the date of delivery), provided that the protective film remains intact, the case has no scratches, and all accessories are included.

• For quality issues (movement failure, visible defects): we cover the return shipping cost.

• For change-of-mind returns: buyer is responsible for the return shipping fee.
  Please return the item via a trackable courier (e.g., DHL/FedEx) and contact us for a return authorization before sending it back. Return shipments sent COD (cash on delivery) will not be accepted.

 We ship directly from China via premium carriers (DHL/FedEx/UPS/EMS). We cover:

• Asia Pacific: Japan, South Korea, Singapore, Malaysia, Australia, New Zealand, etc.

• Europe & USA: All major countries (US, UK, Germany, France, Italy, Spain, etc.)

• Other regions: Please contact us to confirm availability before ordering.

Orders are dispatched within 24–48 hours after payment confirmation, and you will receive a tracking number immediately. Note: Import duties, taxes, and customs clearance fees are the buyer's responsibility. We do not include original brand boxes to reduce customs risk — a universal velvet pouch is provided instead.

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